Please inspect your new purchase thoroughly upon receipt.
If there is a problem with your order, please contact us immediately at 1-812-288-7665 so we can promptly resolve it for you.
90 Day, 100% Money Back Guarantee
At DiamondPoolTables.com our number one priority is our customer’s satisfaction. To ensure our customer’s satisfaction, DiamondPoolTables.com offers a 100% money back return policy for 90 days (3 months) from the date of purchase. When you purchase products from DiamondPoolTables.com you can be confident that you will be happy with your shopping experience.
If for any reason you are dissatisfied with your purchase from DiamondPoolTables.com you may return the item(s) in NEW, UNUSED, AND ORIGINAL CONDITION for a full 90 days. We will credit you with the form of payment you submitted to us when the order was placed.
For your protection please be sure to send back the item in the original shipping container and insure the product for the full value in case it gets damaged during the return process.
Diamond Billiard lights
If a light has been ordered and arrives in excellent working condition, and you are only requesting the return as a result of personal preference, then we have two different options:
Option #1: We will send calls tags and make arrangements for the light to be picked up. Once the light is returned to our warehouse and are in good working order, in their original undamaged packaging, we can issue a credit for the item, less 25% re-stocking fee & the costs of shipping the item back to us.
Option #2: The customer can make the necessary arrangements to have the products shipped back to our warehouse. Once the items are returned to our warehouse and are in good working order, in their original undamaged packaging, we can issue a credit for the item, less 25% re-stocking.
Original shipping charges are non-refundable
The original shipping charges paid when an order is placed are not refundable if a product is returned.
Please note that if a refund is requested it takes 7-10 business days to process from the time we receive your item(s) back into stock. This gives our return department and quality control the time they need to personally handle each return. Personalized, Customized or special order items are non refundable.
DiamondPoolTables.com, at our own judgment, reserves the right to void the 90 Day money back guarantee on if there is evidence use, of abuse or mishandling.
Additionally, if we determine a pattern or abuse of this polciy by an individual we reserve the right to void this policy and or refuse future sales to the individual.
Please call our toll free number to speak to Heath Manning for further information at 1-844-626-7300.
Personalized, customized, discontinued and Custom orders with the manufacturer can't be cancelled once the order is place are not returnable, refundable.
Customizations performed to personalize a Diamond product are not eligible for refund, return, or exchange. This includes, but is not limited to, custom pocket sizes, custom sights, custom fabrics, custom wood stains, or any item that is changed from original stock. Any special order item not listed on our site is not eligible for return or exchange.
INTERNATIONAL RETURNS
The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders, or demo items are not returnable either domestically or internationally.
Damaged Goods
If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.
If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, refuse delivery and call our Customer Service at 1-844-626-7300.
If you find an item damaged after delivery, retain shipping carton and all packing material and notify the carrier and DiamondPoolTables.com immediately. DiamondPoolTables.com ships all items in a well packaged / protected box which we've had little if any shipping problems with to insure your new Diamond product arrives safely. DiamondPoolTables.com is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.
Shortage
Please inspect your shipment carefully upon arrival. Unpack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
Shipping Errors
Your satisfaction is very important to us. Please call us immediately (1-844-626-7300) if there has been an error on our part in fulfilling your order and we will do everything in our power to correct the situation quickly.
Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage not a delivery delay. If a non-stock item is being shipped with your order, possibly from the manufacturer, it will be noted on your invoice in the item line as "drop ship".
If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. DiamondPoolTables.com will pay for the pick up of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from DiamondPoolTables.com to correct the problem.
