Diamond Professional Pool Table

"To anyone wanting to purchase a pool table: I've never in my life felt the need to put any of my opinions on the internet, but I feel I owe it to Heath Manning to take the time to write this small blurb. When I read that he would be personally involved in my purchase of a pool table from Manning Cues I was a bit skeptical. However, Heath himself answered my phone calls and emails promptly. He worked with me to get the exact table I wanted, and I truly believe Heath's prices are some of the best. My table was delivered almost exactly when he said it would be, and team that set it up was great. If there had been any problems at all, I have no doubt that Heath himself would have made sure that they were corrected.

Sincerely,
J. Galik"

"Life is full of disappointments. My 9' Diamond Professional pool table is, emphatically, not one of them. It's beautifully designed, beautifully built and installed, and beautiful to the eye--and it plays pretty much perfectly.

I'm not sure what more one could want of a pool table. Whatever the opposite of Buyer's Remorse is, I'm experiencing it right now."

Advantages: Great service from Manning Cues and Diamond, all conspiring to deliver as close to perfect a product as possible.

Disadvantages: People famously differ on this, but I believe that one day I'll die, and I'm pretty sure I won't be able to take my 9' Diamond Professional pool table with me wherever I do or don't end up after that. This is a big problem for me..

"I've been a long time customer of heaths, but only of small products like cues or wax. This is my first diamond table ever and I can honestly say everything was great. The installation was done by diamond experienced table mechanics, and Heath was very responsive and pleasant. He always opted to call rather than email me, which I think shows a lot about his care for his customers. The charges for installation and delivery were also reasonable and better than most other dealers i spoke with. "

"Diamond Pro Table installed 5 months ago. Couldn't be more happy with the purchase. Excellent table and the process from ordering through setup was great. Totally love the table."

Advantages: Well built. Great playing. True. Stylish enough for the home.

Disadvantages: None so far.

"About 3 months ago I decided to replace my 25 year old Diamond Professional for a brand new Diamond Professional. My primary reason to trade for the acquisition of different table specs, primarily pocket size. I am glad to have the 4.75 specs for 14.1 as well as for teaching purposes. Also. it’s great to have the leveling system. I have a leveling system in my 10 foot Diamond and wanted one for my 9 foot table.
Heath Manning managed the entire transaction and indicated that I would have my table in 12 weeks. It only took 11 weeks. I am a satisfied customer of Manning Cues.
*Tyler Styer, USA top player, initially steered me to Manning Cues. Thanks Tyler!"

"This is a review of my recently received Diamond Professional 9' table purchased from Manning Cues and especially the customer service experience of dealing with Heath Manning.

In a word, the table is superb, just what was expected in every respect. Given Diamond's reputation in the industry, I would have expected no less.

What really stands out though is the incredible customer service provided by Heath Manning at every step of the process. Heath helped me through the process of selecting various options for the table and was very generous with his time in offering help and advice. Then, in a manner which is all too rare these days, he (and Diamond) proceeded to do exactly what he said he would do exactly when he said he would do it. Every deadline was met or surpassed. The table went into production, was shipped, and delivered on time and as promised. Heath was checking in with me and updating me on the order status every step of the way.
"

Advantages: Buying a $6k pool table over the internet from someone you've never laid eyes on may seem like a bit of a risky maneuver, but my experience with Heath should put your fears to rest.
See above comments about both the Diamond product and the customer care provided by Heath Manning.

Disadvantages: None

"I'm the proud owner of a brand new Diamond 8' Professional. In the past I've owned Brunswicks, Olhausens, and off-brands. The difference in quality is obvious - this is the best table on the market right now. It is absolutely beautiful.

Table purchase:
I had questions. Lots of them. I called and e-mailed in the morning, late at night, it never mattered, Heath would respond immediately. He loves his job, and it shows. You won't meet a nicer more helpful guy.

Table delivery/install:
Once the table was ready, delivery was scheduled, and within a few days I had one of the best pool table techs in the country putting together my table. His attention to detail and need for perfection were ridiculous. Absolutely amazing. I couldn't be happier with the entire experience. And at the end of the day, I'm fairly confident I have one of the nicest tables in Austin right now."

"I received my Diamond Professional table several days ago and couldn’t be happier with its quality and playability. It’s a beautiful and functional piece of furniture. Heath Manning did an outstanding job of guiding my selections and communicating during the table’s production. When the phone rings from Manning Cues, it’s almost always Heath himself. My table experienced a short production delay for which Heath took responsibility, even though it was out of his control. I’m a satisfied customer and highly recommend Manning Cues and Diamond."

Advantages: The installation of my Diamond Professional table was smooth and professional. Rick and Chris called prior to their arrival and showed up as scheduled. They were friendly, courteous and intent on setting up the table to my complete satisfaction. They were patient and meticulous in working with me on table positioning and leveling. And they provided instruction on how I can make leveling adjustments as the table settles. They also left contact information should I have additional questions. I highly recommend Manning for your Diamond table and his installation crew.

" Received my 9' professional table, in what I feel due to the covid shutdown, a reasonable time frame. Heath Manning really is on top of things & does very well thru the process of keeping his customer up to date on status changes. The table set up went very well & it's a world of improvement over my old Gandy. "

Advantages: Table aesthetics are top notch (I purchased the Dymalux Rosewood) Play is perfect & the best drop pockets as far as being quiet for the late night rounds.

Disadvantages: I have 2 gripes. The 1st, though I do love the sound dampening of these drop pockets I am seeing the famous black mark on my balls that I thought had been taken care of, though probably not as prevalent as before. The other issue is with the bridge holders. My pool room is dark & because these are dark & not a one piece holder like commonly found on a Gold Crown or my old Gandy, it's a little cumbersome to place the bridge back in place after use. This isn't any big deal of course but in hind sight I probably would have just made something up on my own.

"I had my 8 foot Diamond Professional installed yesterday and I am extremely happy with the table and the installation team. There were a couple of issues along the way with this table order which were completely on the Diamond Billiards end but Heath always took full responsibility even though these were issues at Diamond that were beyond his control. Heath went out of his way to make sure I was happy at the end of the day and even with a last minute issue (a mistake by Diamond), Heath came up with a solution so everyone was happy. The table is pristine and well worth the wait and overall I am happy with my new Diamond Professional. "

"I highly recommend working with Heath Manning when puchasing your Diamond Pool table. Our situation made the process longer and probably more complex than typical. Heath provided great responsive service, insightfulness and relevant advice. His experience showed and his guidance was very helpful. This occurred through the entire process; from table selection through delivery.

And his delivery team was very professional, fast and experienced. Fron start to end, a great well managed process. "

"We just received our new Diamond Professional 9' table and it is everything I dreamed of and more. The table is immaculate and plays beautifully. Heath runs a first class business and provided amazing support at every stage of the process, from the initial order through final delivery and repeatedly contacted me to ensure that everything was going well and was to my satisfaction. Would highly recommend a Diamond table to anybody considering buying a table and you should definitely order it from Manning Cues!"

"Beautiful table that plays nice.

The table was build to spec, and the maple looks beautiful. It's rock solid and was installed absolutely flat and level. Even the details like the complementary triangle look fantastic and have a high build quality.

I have played on a number of nice tables, but the brand new table feels just awesome.
"

Advantages: Awesome table to play on, and highly customizable in the looks.

"Heath answered all my questions and there was absolutely NO pressure at all to make a purchase or even lean in one direction or another. I called back a few weeks later with a few more questions and was ready to make my purchase which Heath walked through every step of the way. I received my comp cues almost immediately. It turned out that my area was having a Diamond sponsored event so I ended up getting my table slightly early!!!! The team not only did an amazing and professional job, we actually had quite a good time together as well. I was surprised how quick the install went and there was no mess left behind at all. Just a beautiful gleaming Diamond table, ready for years of enjoyment. The cover was on back order so I called Heath who in turned called Diamond. I had a tracking number by the end of the day and the cover two days after that.

If you are looking for a table, go Diamond. Once you've made the right decision, there is only one person to purchase from and that's Heath Manning. You won't regret it."

"I received my Diamond Professional table several days ago and couldn’t be happier with its quality and playability. It’s a beautiful and functional piece of furniture. Heath Manning did an outstanding job of guiding my selections and communicating during the table’s production. When the phone rings from Manning Cues, it’s always Heath himself who answers. My table experienced a short production delay for which Heath took responsibility, even though it was out of his control. I’m a satisfied customer and highly recommend Manning Cues and a Diamond Table."

Advantages: The installation of my Diamond Professional table was smooth and professional. The certified Diamond installers provided by Heath called prior to their arrival and showed up as scheduled. They were friendly, courteous and intent on setting up the table to my complete satisfaction. They were patient and meticulous in working with me on table positioning and leveling. And they provided instruction on how I can make leveling adjustments as the table settles. They also left contact information should I have additional questions. First-class install with a first-class provider.

Disadvantages: NONE

"I was looking for a quality home table with a pro-style layout and chose the Diamond Professional. Heath went through the table specs with me and gave me excellent advice on all aspects of my selection. "

Advantages: Mr. Manning responds promptly to inquiries and has a good familiarity with the Diamond product I selected. I like his efforts to provide good customer service.

Disadvantages: I wanted my table to magically appear as soon as I ordered it but it was certainly worth the wait.

"So it has always been a goal for me to own my own pool table, now thanks to heath manning not only do I have my own but I have one of the best tables money can buy. The main thing I would like to get out there to people is I know it’s a very big risk buying anything online nowadays but let that worry and risk be put aside when you are dealing with heath. I don’t know him personally but I can say it was a pleasure working with him and I must of emailed and bothered him labout 7-8 times from the time I ordered my table to when I got it and heath always seemed to get back to me within a day and really put all my worries to rest. ... now when you order your table obv you want it right away, you wanna start playing , you want it ASAP. But from experience now I can tell you DONT RUSH To just buy any table... if you are a serious pool player and want the best table money can buy then the 2-4 month wait is 100% WORTH IT. I would of regretted it so much if I decided to go with another table and company so just I could get the table faster.... diamond really has it figured out and there is no better customer service man out there then heath manning... thank u heath for making this a smooth and worry free process "

"My nine foot Diamond Professional pool table was delivered a few days ago It is amazing! The fit and finish of the wood on the table is absolutely beautiful, furniture quality. The photos on the website of Manning Cues are great, but the table, in real life, is stunning. I also bought a nine foot Diamond Professional LED Table Light which, no pun intended, is light years away from my old three bulb fixture that once hung over my former, eight foot table. There is no shadow, and the balls are crystal clear with no glare from the diffused LED light. From the day I placed my order, Heath provided me with the date the table would leave the factory and the week the installation would occur. The delivery and installation of the table occurred exactly as promised, to the day. Rick and Chris, the Diamond installers, were professional and knowledgable, having installed only Diamond tables since the 1990’s. They leveled the table perfectly, and it plays like a dream. This was a big investment for me, but it turned out perfectly. Heath Manning answered the multitude of questions I had—with integrity. Heath is a straight-shooter. He is knowledgeable about every detail of the table, its installation and the ordering process. Call him, he’s great!"

Advantages: Playability and Design of the Table. Customer service and communication with Heath.

Disadvantages: None

"This table is fantastic. It was worth the wait. Installation was perfect. No complaints. I would definitely order from Heath Manning again. The whole process went very smoothly. Manning was very helpful. My table is a 9ft black Professional finished made of oak with tournament blue cloth. It is definitely my dream table. The pro-cut pockets are great and the rails are super responsive and accurate. Such a step up from my 8ft Olhausen table. Highly recommended!"

Advantages: Simonis 860 cloth. Pro cut pockets. Rails. Worth the money to have it a lifetime.

Disadvantages: Can't think of one.

"As advertised, Mr. Manning personally answers the phone when you call. He kept me completely informed throughout this whole COVID fiasco and made some late changes to my order at my request. I would not hesitate to do business with him again and wish more companies were run like this. As for the table itself, it's a piece of art/furniture that is perfect in every way. Thank you."

Advantages: It's a 9' Diamond Professional in golden oak, enough said.

Disadvantages: None

"When I was shopping for a table, I was debating between trying to find a used table or going with a new Diamond table. My biggest reservation with going with the new table was the long wait. Heath Manning assured me the table would be worth the wait and I must say he was right. I ordered a 9' Diamond Professional in the Black Oak finish with Tournament Blue cloth and it did not disappoint. The table looks amazing in my shop and it plays great. The guys who did the installation (Rick and Lewis?) arrived on time and did a great job with the installation. The only thing I'm regretting so far is not also purchasing a Diamond light to go with the table. While the lighting in my shop is plenty bright when turned up most of the way, it would be nice to have bright lighting concentrated over the table so I could keep the lighting in the barn dimmed when desired. I may have to get with Heath and see what he can do on a light after the fact."

Advantages: Plays great.
Looks amazing.
Good communication from Heath Manning all along the way.

Disadvantages: None

"There seem to be many ways to order a diamond table. I found Heath by googling and reading forums - everyone says Heath was outstanding in customer service. Me? I was mostly interested in service and getting the table with minimum headache. I talked to Heath over the phone. He gave me advice on which table and what options to get and took the order right over the phone - totally old school personal service.

I ordered in March right before Diamond was shut down by COVID, so I had to wait until August. I was sent communication advising me of delays and updated dates.

Table is perfect - tried hard to find something I don’t like, but it is perfect. The install was done by Rick and Louis. Totally professional and Louis is a pro player. This was a science putting it together and leveling it. You cannot tell the difference between 3 piece and one piece slate. Rick made sure it was absolutely perfectly level.
I would highly recommend ordering through Manning cues."

Advantages: I put money into setting up old Brunswick home table with new 860 and new cushions.
Diamond rolls straight.
Perfectly quiet and consistent bumpers.
Details in the pockets have a felted piece that leave inside of pocket without felt edge.

Disadvantages: Gotta wait to get one.

"This Diamond Professional table is gorgeous! Better than imagined. Fits perfectly in the room and the entire family is enjoying it. A big THANKYOU to Heath Manning for his character, patience, and knowledge. We certainly made the right choice purchasing a Diamond from Manning."

Advantages: Great sales knowledge. Prompt response and updates. Delivery and setup were outstanding and on time.

Disadvantages: None when you deal with Manning

"I ordered a Diamond Professional Pool Table over the phone and spoke with Heath directly. Heath went through all the options one by one and thoroughly explained each one in detail. Heath is very responsive and whenever I called him he answered immediately or within a couple of hours. Heath provides great customer service and I would not hesitate ordering anything else I may need from him. I highly recommend purchasing you next table or billiard supplies from Heath Manning"

Advantages: Heath is knowledgeable in all aspects of the products he sells and is the intermediary between me and the factory. Any issues that may arise will be quickly addressed and resolved

Disadvantages: The only disadvantage is that by ordering over the phone or online is that you cannot physically see or touch the product before you receive it, but that's simply the nature of the beast.

"My new Diamond Professional from Manning is absolutely Great !! The process from start to finish was exactly as described and when dealing with Manning you have the confidence to make this inviestment. The table plays perfect and Manning was in contact with me communicating along the way. Plus, my pool buddies think it’s great too! "

Advantages: True roll with no drift.

Disadvantages: None