Diamond Paragon Pool Table

Diamond Paragon Pool Table
 
 

5 stars
 2 review(s)
4 stars: 
 0 review(s)
3 stars: 
 0 review(s)
2 stars: 
 0 review(s)
1 stars: 
 0 review(s)




Reviews

Most useful first | Newest first  
2 results found
Show results 1 - 2
William W Brown IV
Feb 18, 2019
An honest review from a real customer who purchased this item from Manning Cues.
I do not usually leave reviews (good or bad). I feel like I owe it to Heath to write about my experience. Hopefully this and the other reviews will help future customers feel more comfortable about dealing with Heath for all purchases; small or large.
Heath kept in great contact during my order, build and delivery processes. Just before my table was ready to leave the factory, he was made aware of an issue with the aesthetic appearance. He quickly put a stop to scheduled delivery and then contacted me. He offered solutions and only after I made a decision, he made the change with production and scheduled delivery for my table.
The table is flawless. Clearly Diamond and my two installers (a shout to Paul and Steve), need a ton of credit. However, a big reason that everything went smoothly was because of Heath. Heath added a lot of value to the whole experience and I am very glad I decided to place my order with him.
Loading...Was the above review useful to you? Yes (0) / No (0)
Bob Bales
May 22, 2017
An honest review from a real customer who purchased this item from Manning Cues.
I ordered a Diamond Paragon table and matching light from Manning Cues which was installed May 20 by Gary Hume and Mike Veasey. I am delighted with the table, light and the entire order to delivery process was handled well and professionally. Heath, Mike and Gary are highly experienced, knowledgeable and professional.

Advantages: Heath Manning takes a personal interest in his customers. His product knowledge is exceptional and if he does not know something, he says so and then gets the answer. The Diamond Paragon table was a major purchase and Heath answered my questions as well as the factory representatives. All communications were excellent.

Another pool table mechanic who wanted to learn more about Diamond tables, observed the installation of my table. During the installation, Mike and Gary were very helpful in explaining the process and why they did what they did. It was interesting to listen to the mechanics share trade craft details. These guys work on major professional tournament and professional player's home tables. They know their stuff. The installation took 7 hours and it was always clear that their goal was to do the job right instead of getting it finished as quickly as possible.

Disadvantages: Manning Cues is Diamond Billiards exclusive internet dealer. This was a concern initially, but Heath's knowledge and communication capabilities exceeded any I have had with established storefronts. I would have these guys back to work on my table any day. I consider myself lucky to have them install my table.
Loading...Was the above review useful to you? Yes (0) / No (0)