"About 3 months ago I decided to replace my 25 year old Diamond Professional for a brand new Diamond Professional. My primary reason to trade for the acquisition of different table specs, primarily pocket size. I am glad to have the 4.75 specs for 14.1 as well as for teaching purposes. Also. it’s great to have the leveling system. I have a leveling system in my 10 foot Diamond and wanted one for my 9 foot table.
Heath Manning managed the entire transaction and indicated that I would have my table in 12 weeks. It only took 11 weeks. I am a satisfied customer of Manning Cues.
*Tyler Styer, USA top player, initially steered me to Manning Cues. Thanks Tyler!"

"Excellent service, excellent communication, excellent set up. Expectations were exceeded."

Advantages: Service and price

Disadvantages: None

"Manning cues shipped it right away and it was packed real good. Diamond ball polisher sure does the job right balls are clean and look like new. "

Advantages: Better then doing it by hand.

Disadvantages: None

"Hello Heath,

I just wanted to take a moment and say what a pleasure it was for me to work with you and Manning Cues on my purchase of a 9 foot Diamond table light. In today’s age of “sell it and forget it”, the entire experience totally surprised me and exceeded my expectations. Your web site is completely accurate, and when I called Manning, you answered the phone personally. It was great to be able to talk with you about the options to customize my light. After placing the order, you followed up with a detailed invoice confirming the order, but you also offered that if I was willing to wait an extra 3 weeks for the light, Diamond had a delivery scheduled in my area and they could deliver the light right to my door for no charge, saving me hundreds of dollars in shipping fees. How many people or companies would go to the extra trouble to make that offer and arrange the delivery? The Diamond delivery team was great. They called ahead and arranged a time, brought the light upstairs to my pool room, and waited while I unpacked and inspected it. To everyone’s credit, the light was perfect. The workmanship was great, and there was not a mark on it from delivery. I used your video on the web site and easily assembled the light. It has made shooting pool in my bonus room a much better experience. I will say again, in today’s era of outsourcing customer service and cheap overseas manufacturing, your approach to sales and customer service is exceptional and reminiscent of a day long gone! Thank you for everything, I am sure we will do business again.

Bob from North Carolina"

"Couldn't be happier! Heath and the Diamond installers have been nothing but true professionals (and I'm not real easy to please)!"

"There’s only one pool table worth buying and only one person to buy it from. Heath Manning will give you all the attention you require to ensure your satisfaction with your Diamond Billiards table. The table was delivered and installed perfectly. I couldn't be happier."

Advantages: Personalized attention. The best pool table in the business.

Disadvantages: Due to the high demand of the Diamond tables there is about a three month delivery wait from time of order but well worth the wait.

"I received the table right when they said I would. Man what a well built table it is. The dymalux wood is amazingly beautiful. plays great and the experience with Manning was the best I've experienced anywhere buying anything. "

Advantages: The biggest advantage is you can play whenever you want.

Disadvantages: nothing

"Couldn't be happier with my purchase. Table came in as described and plays amazingly. Overall process was very easy and a smooth transaction. Wasn't sure about some of the options but Heath took the time to walk me through the differences and helped me decide what would be best for me. Manning Cues is my go to supplier for all my billiard needs. Thanks Heath."

Advantages: One piece slate plays great.

Disadvantages: None

"It was a fantastic experience ordering from Manning Cues, and we ended up with an incredible table. I would recommend to anyone."

Advantages: Always able to get directly in touch with Heath. Top of the line product.

"The table is absolutely beautiful. They say a Diamond is a girls best friend; I agree!!"

"All I can say is WOW! Ball cleaner arrived yesterday. I re-watched and then followed Heath's video on setting it up and using it for the first time. The pool balls came out sparkling. There's a reason that every review on here gives 5 stars."

Advantages: Great product, very easy to maintain the pool balls, and it's sold by a company founded by a guy with huge integrity.

Disadvantages: None.

"I contacted Heath about four months before I purchased my table. He went over all the details of my upcoming purchase. I did not purchase anything from him at this time, but he patiently answered every question I had. Two full months later I contacted him again and told him I was ready to order. He still had everything we discussed two months earlier. I had the table ordered in less than ten minutes!"

Advantages: No "pushy" sales person.
Dealing with only one person.
I got my table a full month ahead of production!

Disadvantages: I can't think of a single one except he lives to far away for me to shake his hand.

"After much research and reading reviews of the customer service at Manning Cues, I was not disappointed dealing with Heath myself. He made sure the table was exactly what I wanted, kept me up to date on the progress, and followed up after the delivery. If your buying a Diamond table, there is no one else that will customize it and get you exactly what you want!"

Advantages: It's not a "buy as is" table; you select every aspect of the table. The way I bought a cue shaft last year again after much research, and finding that Manning Cues was the only place I could customize the shaft, the tip, the taper for the same price as "buy as is" found everywhere else.

Disadvantages: I find no disadvantage to list.

"Diamond pool tables are recognized as the highest quality in the market. I recently purchased a 7' Pro AM and I could not be happier with the table or the customer service. Heath Manning started the process of outstanding customer service by using his practical experience and knowledge to guide me through table options while ordering. With his help, I made wise decisions. He set and managed my expectations throughout the process, and he communicated with me directly and frequently. My overall experience with the purchase, delivery, and installation of my 7" ProAm table was simply outstanding. The installation team continued the exceptional customer service that started when I first contact Heath Manning. "

Advantages: A part of Heath's motto is "earning" business. He certainly does that. Heath understands the essence of genuine customer service. He establishes relationships with his customers and ensures they have a quality customer experience. In a world where true customer service is de-prioritized by high volume sales, uninterested salespeople, and automated systems, Heath fills the void. I have not experienced better customer service. I have purchased more than a few items from Heath and I will continue to do so based on the trust he's established.

Additionally, the team that delivered and installed my table provided the same high quality customer service. They communicated with me while they were en-route to my home to let me know exactly when they would arrive. Once at my home, they were professional and courteous. They ensured that I understood the process and answered all questions I had. Their attention to detail and the precision of their installation process assured me that my table would be of the highest quality when completed. I could not have been happier with my experience.

My experience with the Diamond certified team is completely opposite of past experiences with other table mechanics. The team was genuinely friendly, courteous, and knowledgeable. Their expertise was obvious as they explained the process, asked questions, and very precisely executed their installation process. The team and their process left me with an assurance that my table was installed and tuned with the highest quality.

Disadvantages: There are ZERO disadvantages.

"I do not usually leave reviews (good or bad). I feel like I owe it to Heath to write about my experience. Hopefully this and the other reviews will help future customers feel more comfortable about dealing with Heath for all purchases; small or large.
Heath kept in great contact during my order, build and delivery processes. Just before my table was ready to leave the factory, he was made aware of an issue with the aesthetic appearance. He quickly put a stop to scheduled delivery and then contacted me. He offered solutions and only after I made a decision, he made the change with production and scheduled delivery for my table.
The table is flawless. Clearly Diamond and my two installers (a shout to Paul and Steve), need a ton of credit. However, a big reason that everything went smoothly was because of Heath. Heath added a lot of value to the whole experience and I am very glad I decided to place my order with him."

""Heath Manning and Manning Cues are simply unmatched. Unmatched in the billiards business...unmatched across all customer service oriented businesses. From the second I reached out inquiring about a Diamond Pool table, Heath was incredibly responsive and incredibly helpful in making my decision. The best part is...the way it started is the way it was all throughout the process. Heath called me from Disney where he was on vacation with his family to answer some follow-up questions I had and then he made sure all the details were perfect. The delivery experience was fantastic and the table plays like an absolute DREAM. If only other companies could learn from Heath...we'd all be happier about doing business online." "

"Just a quick note to tell you that we absolutely love the table! Picture attached for your website as well. Been playing every evening for a couple hours and can’t get enough. The installation was flawless man. They were on time and probably in and out in 45 minutes total. Great guys and very professional. The entire process has been so smooth and professionally handled. I'll be telling everyone that you're the man to deal with for Diamond tables and supplies. Couldn't be happier!"

"Super quality table. My friends and I are very favorably impressed with the eye appeal and workmanship of this table. The purchase, communication, and delivery were the best I've experienced buying anything from anyone."

Advantages: Leveling system is superior to other tables I have played on. I was very favorably impressed with the professionalism of the installation technitions

Disadvantages: None

"Without a doubt, BEST customer support you will ever find. If you're like me and reading through the reviews, you may be skeptical about every review being extremely positive. There is a good reason for that. Let me tell you about my experience. In your very first conversation with Heath Manning, he will reassure you that he will take care of you. I can't stress how true this is. The day I took delivery of my table, the freight company rolled it out on the forklift and stuff was literally falling out of the crate. I was sick with disbelief that my Diamond table had just come in damaged. I made a call to Heath and left a message. Not expecting a reply that day as it was after business hours, I got a call within a few hours. Heath reassured that everything would be made right and I would be completely satisfied with the end results. He saw to it that I got all new replacement parts for my table. Heath Manning will do everything possible to make sure you are more than satisfied. I could not be happier with the end results. "

Advantages: Beautiful table that plays to expectations

"A Diamond table would be my largest purchase behind my home and vehicles. I read multiple reviews, forums, etc., before contacting you about the 9' pro-am. Production and delivery went exactly as you described on our initial call. Every time I emailed for a delivery update, you called or responded the next time I checked my email. My experience could not have been any better with Manning. "

Advantages: Absolutely the best table from the best provider. Consistent rails, pro cut pockets, leveling system, quiet ball return, makes you a better player, love the look and durability of the dymalux.

"I highly recommend working with Heath Manning when puchasing your Diamond Pool table. Our situation made the process longer and probably more complex than typical. Heath provided great responsive service, insightfulness and relevant advice. His experience showed and his guidance was very helpful. This occurred through the entire process; from table selection through delivery.

And his delivery team was very professional, fast and experienced. Fron start to end, a great well managed process. "

"My Diamond table came in as ordered, very pleased! Thank you Heath for your diligence and excellent customer support, Manning Cues is highly recommended for any pool needs you night have, I'm a long time client for a reason and I'll keep coming back, well done!"

Advantages: Have played on many tables from different manufactures and the one that stroke gold with me is the Diamond Pro Am. Is a fast table which makes you control cue ball speed better, it makes you a better player. The slate goes into the pocket deeper than most tables, again it makes you shoot center pocket at all time, making you a better player. Rails are fantastic, not too short or not too long on bank shots, not too fast or slow, in my view, the best playing table on the market, wouldn't go anywhere else, thank you Diamond!

Disadvantages: The only issues I have with the Pro Am table, once you start playing, you don't want to step away from it :)

"We just received our new Diamond Professional 9' table and it is everything I dreamed of and more. The table is immaculate and plays beautifully. Heath runs a first class business and provided amazing support at every stage of the process, from the initial order through final delivery and repeatedly contacted me to ensure that everything was going well and was to my satisfaction. Would highly recommend a Diamond table to anybody considering buying a table and you should definitely order it from Manning Cues!"

"If you’re looking for a new diamond table, look no further...Manning is your guy! He knows his stuff, gets back to you timely and keeps you informed! You won’t find a better price or service, and the installers are meticulous and top notch! My table was also installed a few weeks early!"

Advantages: Most consistent playing table out there! And excellent installation!

Disadvantages: Not cheap, but if you’re not a serious player then you’re not even reading this review!

"I had two overnight rental cabins burn down in the 2016 fires in Gatlinburg Tn. I purchased two 8 foot Diamond Pro-Am tables and accessories through Heath for the game rooms. There were several delays in the building process so I had to change the schedule for the tables to be delivered several times. Heath coordinated these changes seamlessly and never complained. Heath was a pleasure to work with. We wanted to have top of the line amenities for our guests to enjoy, so getting the Diamond tables was a no-brainer. They are durable and easy to maintain which is a must in the overnight rental business, and with playability that is second to none. The tables, light and cue rack look awesome in the game rooms. Buying these tables and getting them delivered and set up was the easiest part of our re-builds, thanks to Heath. I will always buy my stuff from Heath. He has truly earned my business. Thank You, Heath!"